Dear Chefs -
Starting today, we are changing the way we manage payment - reducing our booking fee and no longer managing chef payouts directly through the platform. Please read the details below.
Note - this does NOT impact upcoming bookings that have ALREADY been confirmed. These bookings will be processed under the terms they were booked and you will be paid out by us through Venmo. You should NOT collect any funds from Customers for these bookings.
The 3 main things you need to know
Still a 'Only pay for confirmed bookings model' - We think this is the right way to partner together, as opposed to having chefs pay upfront for every lead like thumbtack
TAH booking fee reducing to 10% - this will be calculated on the midpoint of the booking price and upper budget range. Based on bookings for the last 30 days, chefs will on average see the TAH fee on a booking reduce by 24%.
Chefs can collect pre-payment - Under new standard Chef-Customer contract terms, Customers will directly pay chefs (price - booking fee), including 50% before the meal for ingredients, etc. TAH will directly collect the booking fee at the time a booking is confirmed.
The changes in detail
The way Customers put in requests and Chefs propose will not change
When the Customer Accepts a Chefs Proposal and the Booking is Confirmed by the Chef, TAH will charge the Customer the 10% booking fee as a 'Booking Confirmation Deposit'. The remainder (price - booking fee) will be paid directly to the Chef.
The Booking Confirmation email will detail the booking details and contacts (as it does now), PLUS the terms for the Customer to pay the Chef the remainder of the funds
Under the new terms, Customers will need to pay the Chef 50% of the remainder 2 weeks before the booking date or within 24 hours if the booking is less than 2 weeks away. The final 50% will be paid on the day. All amounts will be detailed in the Booking Confirmation email.
Chefs will be able to nominate on their profile their preferred payment method (e.g. venmo, paypal, zelle), and this will be shown on the Booking Confirmation
Cancellation policies and terms of service have been updated to reflect the changes, with Customers forfeiting any funds paid if they cancel a booking
Important things to Do / Remember
You still need to propose pricing that is inclusive of the booking fee - this is to ensure that pricing is all inclusive and simple to understand for the Customer
Please add a 'Preferred Payment Method' to your profile. To do this, log on to our site and go to MY PROFILE, and you will see a place to enter your details just below your email. This information will be shown to Customers on the Booking Confirmation email.
Existing bookings will still be processed as per the terms they were booked under. CHEFS SHOULD NOT COLLECT ANY FUNDS DIRECT FROM CUSTOMERS FOR BOOKINGS CONFIRMED BEFORE 24 February 2021.
We will continue to strictly enforce the rules of TAH, and in particular any attempts to direct Customers off the platform or propose pricing that is not all inclusive / accurate. We believe we have - BY FAR - the fairest and lowest fee booking platform for chefs, and are only looking to partner with honest chefs who value Table at Home.
Why are we doing this?
As some of you may have experienced, Braintree Venmo (our payments processor), has had an increasing number of delays with Chef payouts. We know it is extremely hard for chefs to deal with these delays given you purchase ingredients, etc. upfront, so would like to avoid this bottleneck
The credit card fees associated with payments processing are a major cost to TAH. By lowering the funds processed through a Customer's credit card to just the booking fee, we are able to pass on these savings to Chefs through a reduced booking fee
Changes to a booking after Booking Confirmation are very common, and at times require a lot of back and forth between Customer-Chef-TAH to mange. Under the new model, you will be able to self manage these changes yourself, direct with the Customer. You will not need to inform TAH of changes to party size, date, price etc.
An example booking
Customer requests a dinner for 2 with a budget of $400. Chef proposal priced at $380 is selected by the Customer
NEW MODEL: Booking fee of $39 charged by TAH (mid point of $380 & $400 = $390 x 10%). Remainder of $341 due to Chef
OLD MODEL: Booking fee of $57 charged. Remainder of $323 paid to Chef
SAVING: $18 (32% reduction in booking fees)
NEW MODEL: Customer pays chef $170.50 two weeks before the booking date (50% of the $341 remainder), and the final $170.50 on the day
OLD MODEL: Chef receives $323 2-5 business days after the booking
POSITIVE: Earlier payout to chef
Got some questions or need something clarified? Check out the updated rules, FAQs and Terms of Service on our Chefs page.
If you are still unsure, reply to this email, and I will get back to you as soon as possible.
Founder - Table at Home